29 September 2020

Physik Instrumente's new low-cost remote set-up service arrives at a perfect time

Physik Instrumente (PI) customers are reaping the benefits of the company’s recently launched, low-cost, remote set-up service, designed to make initial installation even easier than before. With ongoing travel restrictions worldwide due to the COVID-19 pandemic, on-site services are currently difficult, if not impossible, to access, a situation that is unlikely to change in the immediate future. The launch of the remote set-up service in February 2020 came just in time to help customers overcome this challenge. Experts in the field guide them through the process of setting up their newly-acquired PI systems from a distance, giving them optimal performance right from the start.

Customers taking advantage of this latest service offering from PI’s Global Services Division save a significant amount of time because they no longer have to trawl through manuals to follow the step-by-step installation procedure, and common set-up errors are avoided. Instead, they receive:

  • remote set-up support at a convenient, prescheduled time
  • two hours of telephone support and screen sharing with an expert
  • system optimisation and tuning tailored to their application and environment

Richard Moss, Director of Global Services at PI, said: “We are delighted to offer affordable remote support to our customers, helping them to get exceptional performance and results right from the beginning. This new service overcomes the challenge of organising on-site support in difficult circumstances, and saves our customers time and money.”

To learn more about PI’s remote set-up service, visit

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