11 October 2019

BCR Associates wins Business Leader Customer Excellence Award

BCR Associates Ltd have been named winner of the Customer Excellence category as part of the Business Leader awards which took place in Bristol in September.

BCR Associates was recognised for its commitment to delivering excellent customer service levels and demonstrates a hands-on approach to supporting clients with cost and risk management. As procurement specialists, BCR Associates take a proactive approach to the management of energy, telecoms, insurance and business supplies contracts, making sure that clients are signing the right terms and conditions for their business. Clients of BCR Associates benefit from immediate access to a dedicated support team member as well as a designated account manager to ensure that the client experience is a positive one.

Upon receiving the award, Richard Dormer, Managing Director of BCR Associates said: “Over the past few years we've invested a lot in our people and processes to make our business as customer-centric as it can be, expanding the client support team alongside our relationship management team to ensure that our clients are supported throughout the contract lifetime and beyond. I am immensely proud of our team who work so hard to look after our clients every single day."

Image l-r: Phil Butterworth of Thomas Westcott (award sponsor); Richard Dormer, MD BCR Associates; Heather Lowry, Head of Client Support, BCR Associates; Michael Portillo, event speaker.

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